The Resident Experience
Wednesday, March 27, 2024
10:00 AM - 11:00 AM (EDT)
via Zoom (no camera required)
Our industry is all about the transaction...WHY?!
We want to make it experiential to attract and retain residents. But transactions produce zero emotional connection. Join Desiree Starr in this 1-hour webinar to learn best practices to enhance the resident experience!
- FREE for BayPass Member
- $29.00 Member
- $99.00 Non-Member
Meet Your Instructor
Desiree Starr, CAPS
NAAEI Faculty
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun.
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